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ePeople is an early adopter of the concept of offering hosted and on-demand software solutions. We believe in providing companies of all sizes with access to best in class software solutions without having to develop and maintain expensive infrastructure. In accordance, all our solutions - ELife and BApps - are available on-demand. A partnership with Salesforce, world leaders in the on-demand solutions domain, was just a natural progression.
As Registered Consulting Partner of Salesforce, ePeople offers consultation, implementation and customization support for their on-demand CRM solution. Salesforce revolutionized the concepts of Software as a Service (SaaS) and Cloud Computing with their path-breaking solutions that are hosted online, secure and available on-demand in several variants. |
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ePeople offer full lifecycle support for Salesforce CRM - from implementation, customization, integration and training to management of periodic enhancements as your company grows both in size and scale of operations. |
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Our customization service ensures that you see what you want to and get information that is critical to your business. Dashboards that highlight strategic areas / customers, alerts based on processes that are unique to your business, reports that are important to you and workflows that can be integrated with your existing infrastructure are just some of the customization scenarios we handle.
One of the biggest reasons for customer dissatisfaction is the lack understanding about customers' needs, tastes and preferences. The customer profiling capabilities of the Salesforce CRM enable you to understand your customers better and offer services that are customized to suit their liking. With such information at your fingertips, customer delight becomes an achievable goal. Again, you can tap into the vast reserve of information about your past customers to quickly identify possibilities for up-selling and cross-selling products / services.
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